Terms of service
The agreement between you and PlayPath. Written to be read, not to be survived.
Using PlayPath
By creating an account or calling the API you accept these terms. If you are agreeing on behalf of an organisation, you confirm you can bind it.
What the service does
PlayPath indexes a sports content library and answers questions against it, with citations back to the source material. It also builds session plans, analyses uploaded match files, and returns personalised recommendations. What is available to you depends on your plan and on which capabilities your organisation has enabled.
Your account
- Keep your password and API keys secret. Activity through your credentials is your responsibility.
- Tell us promptly at hello@playpath.io if a key is exposed and we will rotate it.
- One person per user account. Organisations can invite as many members as their plan allows.
Your content stays yours
You keep ownership of the catalogue, plans, uploads and squad records you put into PlayPath. You grant us only the licence we need to run the service for you: to store your content, index it, generate embeddings from it, and show it back to you and to the members you authorise. We do not sell it, and we do not use your private content to train models for anyone else.
What you may not do
- Send us content you do not have the right to index.
- Use the service to build a competing index of another organisation's library.
- Attempt to reach content belonging to an organisation you are not a member of.
- Probe, scrape, or load-test the API beyond your plan's limits without asking us first.
- Present generated answers as professional medical, legal or safety advice.
Answers are generated
Answers are produced by language models retrieving from your library. They can be wrong, incomplete, or out of date, and citations should be checked against the source. Coaching judgement — especially anything touching player safety, injury or welfare — remains yours.
Plans and payment
Paid plans are billed in advance through Stripe on the cycle shown at checkout. Fees are non-refundable except where the law requires otherwise. We will give notice by email before changing a price. You can cancel at any time and keep access until the end of the period you have paid for.
Availability
We aim to keep PlayPath running and will give notice of planned maintenance where we can, but the service is provided as-is and we do not promise it will be uninterrupted or error-free. We depend on third-party model providers; an outage upstream can become an outage here.
Liability
To the extent the law allows, neither party is liable for indirect or consequential loss, and our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot be limited by law, including under the New Zealand Consumer Guarantees Act where it applies.
Ending it
You may close your account at any time. We may suspend or close an account that breaches these terms, or that puts the service or other customers at risk, and will tell you why. On closure we delete or anonymise your data as described in the privacy page.
Changes
We may update these terms. Material changes will be emailed to account holders before they take effect, and the date at the top will move. Continuing to use PlayPath after that means you accept the new version.
Governing law
These terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction.